Refund policy
At Shivika Ahaar, we take immense pride in the quality of our small-batch, homemade pickles. Due to the perishable nature of food products, we do not accept returns or exchanges once an item has been shipped. All sales are final.
However, your satisfaction is incredibly important to us. If your order arrives damaged or spoiled, we are happy to offer a full refund or a replacement under the following strict conditions:
Eligibility for Refunds or Replacements
To qualify for a refund or replacement, you must provide proof of damage or spoilage immediately upon delivery.
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Mandatory Unboxing Video: You must record a single, continuous, unedited video of the package being opened for the first time. The video must clearly show the shipping label, the condition of the outer box, and the damage or spoilage of the inner product jar.
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Timeframe: The unboxing video and your request must be emailed to our support team within 24 hours of the delivery time indicated by the courier tracking details.
How to Request a Refund
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Send an email to [Your Support Email] with the subject line: Refund Request - Order #[Your Order Number].
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Attach the unboxing video and any relevant photos of the damaged item.
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Our team will review your request within 2–3 business days. If approved, your refund will be processed automatically to your original method of payment.
Please Note: Requests submitted without a clear, continuous unboxing video or sent after the 24-hour delivery window cannot be entertained. We appreciate your cooperation in helping us maintain the highest standards of quality and fairness.